We’re Here to Help — Anytime You Need Us

Our friendly customer care team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST) to answer questions, help with orders, or guide you through your wellness journey.
Reach out via email at info@lumapatch.com — we’ll get back to you within 48 hours.

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info@lumapatch.com

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Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before receiving them?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

What should I do if there is a problem with my custom order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

How long does shipping usually take?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

How often does it need to be sharpended?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.