We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at harleydjuric@icloud.com. Please note that returns will need to be sent to the following address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at harleydjuric@icloud.com. 


 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at harleydjuric@icloud.com.

Return and Refund Policy

Effective Date: [10/18/2025]
Business Name: LumaPatch
Contact Email: info@lumapatch.com

1. Overview

At LumaPatch, your satisfaction and well-being are our priority. We take pride in the quality and safety of our health products.
This Return and Refund Policy outlines your rights and obligations when requesting a return, exchange, or refund. It is designed to ensure fair treatment for our customers while protecting the integrity of our products and business operations.

By purchasing from LumaPatch, you agree to this policy and our general Terms of Service.

2. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

The return request must be made within 90 days from the date of delivery.

The item must be unopened, unused, and in its original, sealed packaging.

Proof of purchase (such as an order number, invoice, or receipt) must be provided.

Products must be returned in the same condition they were received and adequately protected during shipment.

Returns that do not meet these conditions may be refused or subject to partial refund at our discretion.

3. Non-Returnable or Exempt Items

Due to health, hygiene, and safety regulations, certain products cannot be returned once opened or used. This includes—but is not limited to—items that:

Have been opened, tampered with, or partially used.

Show signs of damage, wear, or contamination.

Are received beyond the 90-day return window.

[Optional: Add additional exceptions or product categories here in future updates.]

4. Return Process and Instructions

If you wish to return an eligible item, please follow these steps:

Contact us at info@lumapatch.com with your order number, reason for return, and supporting photos (if applicable).

Our team will review your request within 3–5 business days and provide a Return Authorization and shipping instructions.

Once approved, carefully package your item(s) in their original packaging and send them to the return address provided.

Returns sent without prior authorization may not be accepted or processed.

Please note that we cannot be held responsible for items lost or damaged during return shipping. We recommend using a tracked and insured postal service.

5. Refund Timeline and Method

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

Refunds may take additional time to appear depending on your financial institution.

If a return does not meet eligibility criteria, it may be sent back to you at your expense.

If you have not received your refund after 15 business days, please contact us at info@lumapatch.com for assistance.

6. Return Shipping Policy

Customers are responsible for all return shipping costs, unless the return is due to a verified defect, fulfillment error, or damage caused during delivery.

We do not issue prepaid shipping labels for change-of-mind returns.
Shipping fees (both original and return) are non-refundable.

[Optional: You may include a restocking or handling fee (e.g., 10–15%) for change-of-mind returns to cover inspection and processing costs.]

7. Legal Disclaimer for Health Products

LumaPatch health products are not intended to diagnose, treat, cure, or prevent any disease.
All statements regarding efficacy are for general wellness and informational purposes only.
For hygiene and safety compliance, once a product has been opened, it cannot be resold or returned under any circumstance, except where required by law.

We comply with all applicable consumer protection laws, including guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Nothing in this policy limits your statutory rights.

8. Contact Information

For questions or return requests, please contact:

LumaPatch Customer Support
📧 Email: info@lumapatch.com
🕒 Response time: Within 2–3 business days

9. Policy Updates

LumaPatch reserves the right to amend this Return and Refund Policy at any time to reflect updates in business practices or legal requirements.
The latest version will always be available on our website.