Terms of Service

Effective Date: [18/10/2025]
Business Name: LumaPatch
Contact Email: info@lumapatch.com

1. Overview

Welcome to LumaPatch. By accessing or using our website, purchasing products, or engaging with any of our services, you agree to comply with and be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.

If you do not agree to these Terms, you must not access our website or purchase our products.

2. General Conditions

LumaPatch reserves the right to refuse service to anyone for any reason at any time.

You agree not to misuse our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware, or code that could harm our website or business operations.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

3. Health and Product Disclaimer

Our patches and related products are designed to support general health and wellness.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information provided on our website is for informational purposes only and should not replace advice from a qualified healthcare professional.

Always consult your doctor before using any health product, especially if you are pregnant, nursing, taking medication, or have a medical condition.

LumaPatch shall not be held liable for any adverse reaction, misuse, or misunderstanding of product instructions.

4. Product Use and Safety

Products must be used only as directed on the packaging.

Do not apply to broken, irritated, or sensitive skin unless approved by a healthcare professional.

Discontinue use immediately if irritation occurs and seek medical advice.

LumaPatch is not responsible for injury, misuse, or allergic reactions caused by improper application.

5. Orders, Pricing, and Payment

All prices listed on our website are in Australian Dollars (AUD) unless stated otherwise.

Prices are subject to change without notice.

We reserve the right to cancel or limit any order at our discretion, including orders placed under suspicious circumstances (e.g., potential fraud or resale).

By placing an order, you agree to provide accurate, complete, and current information for billing and delivery.

LumaPatch uses secure third-party payment processors; we do not store full payment details.

Any fraudulent chargeback or false claim will be reported to the payment processor and may result in legal action.

6. Shipping and Delivery

We aim to process all orders within 1–2 business days and deliver within 5–10 business days (depending on your location).
Shipping times are estimates and not guarantees.
LumaPatch is not responsible for delays due to postal or courier issues, customs clearance, or natural events beyond our control.

Once an order leaves our warehouse, risk of loss transfers to the customer. Please ensure all delivery details are correct before checkout.

7. Returns and Refunds

Our Return and Refund Policy forms part of these Terms.
By purchasing from LumaPatch, you agree to the full policy available at: [Insert Return Policy URL]

In summary:

Returns are accepted within 90 days of delivery for unopened, unused items in original packaging.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds are issued to the original payment method within 7–10 business days once approved.

Opened or used health products cannot be returned for safety reasons.

8. Intellectual Property Rights

All content on this website — including logos, product images, text, graphics, and designs — is the intellectual property of LumaPatch and protected by copyright law.
You may not reproduce, copy, sell, distribute, or exploit any portion of our materials without written permission.

9. Accuracy of Information

We make every effort to ensure all product descriptions, images, and information are accurate.
However, minor variations in color, packaging, or labeling may occur.
LumaPatch shall not be liable for typographical errors, pricing inaccuracies, or omissions on the website.

10. Limitation of Liability

To the fullest extent permitted by law, LumaPatch and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

This includes (but is not limited to) injury, allergic reactions, data loss, or business interruption.
Your sole remedy is limited to replacement or refund as outlined in our Return Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under the Australian Consumer Law (ACL).

11. Indemnification

You agree to indemnify, defend, and hold harmless LumaPatch and its employees, contractors, and affiliates from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.
Any disputes shall be resolved in the courts of Victoria.

13. Termination

We may suspend or terminate your account and access to our website at any time, without notice, for any conduct we believe violates these Terms or is harmful to our business.

14. Changes to Terms

LumaPatch reserves the right to modify or update these Terms at any time.
Changes take effect immediately upon posting on our website.
It is your responsibility to review this page periodically for updates.

15. Contact Information

For questions about these Terms of Service, please contact us at:

LumaPatch Customer Support
📧 info@lumapatch.com
🕒 Response within 2–3 business days